01
Restart the Mini App
Close Baxtlilar and open it again through Telegram.
This does not delete your data or your account.
Before you write
A few quick checks may solve the question right away
If the problem is technical, try a few basic steps before sending a request.
If they didn’t help, you can still open support right away and describe the situation.
02
Check your connection
Make sure the internet is stable. Try switching between Wi-Fi and mobile data.
Don’t repeat a payment several times while the status is still unclear.
03
Update Telegram
Use an up-to-date version of Telegram — it affects how the Mini App works.
Check for a Telegram updateAn update is one of the checks, not a fix for every problem.
04
Repeat the action carefully
Check which stage you are at. Some features are available only once certain conditions are met.
See related instructions05
Save the error details
Take a screenshot and note the error text, the time and the action that led to it.
Don’t send more personal data than the situation requires.
06
If the question involves a payment
Check whether the money was charged, don’t pay again and keep the transaction confirmation.
Report a payment problemBaxtlilar support never asks for your password, SMS code or login code
We also never ask for full card details, a CVV or your email password. If someone asks for these on behalf of Baxtlilar — stop the conversation and report a violation.
If the quick steps didn’t help — contact support
Checking things yourself only covers simple situations. If the problem persists, the Baxtlilar team will help you sort it out.
No need to guess the cause
Describing what happened is enough.
A screenshot helps
If the error appears on screen.
Don’t repeat risky actions
Especially payments and sharing data.
Support stays available
The checklist is not a condition for contacting us.