Registration
Signing in, creating an account and getting started with the platform.
Support Centre
How can wehelp you?
Find answers about registration, questionnaires, verification, safety and plans, or contact our support team.
Quick topics
Profile verification
Verification of your questionnaire, information, photos and profile status.
Questionnaire
Completing the questionnaire, answer visibility and moderation.
Safety
Privacy, reporting, blocking and personal data protection.
Plans
Free, Plus, Pro, payments, terms and plan cancellation.
Family / Wakil
Trusted representatives, access permissions, rights and restrictions.
Individual
Individual matching, manager support, applications and personal assistance.
Telegram Mini App
Signing in through Telegram, using the Mini App and taking your first steps within the product.
Baxtlilar — a place for intentional introductions and respectful communication.
Popular support topics
Popular support topics
Choose a topic to quickly find answers to common questions and helpful instructions.
Registration and sign-in
How to create an account, sign in and restore access.
Profile verification
How verification works, what information is required and how to check your status.
Questionnaire and compatibility
Completing the questionnaire, the compatibility algorithm and answer visibility.
Safety and privacy
How we protect your information, what to do in case of violations and how to submit a report.
Plans and payments
Plan details, payment methods, renewal and subscription cancellation.
Family / Wakil
Trusted-person access, permissions, restrictions and shared management.
Individual
Individual matching, working with a manager and the support process.
Telegram Mini App
How to sign in through Telegram, which features are available and how to get started.
Reports and blocking
How to report a user and what happens after a report is submitted.
Couldn’t find the topic you need?
Use the search above or contact us — our support team will help you find the right answer.
Frequently asked questions
Answers to common questions
We have collected the questions Baxtlilar users ask most often. Select a question to view the answer.
Registration takes place through the Telegram Mini App. The user opens Baxtlilar in Telegram, signs in with their Telegram account, confirms their phone number and starts completing the questionnaire.
The Telegram username and phone number are not automatically disclosed to other users.
Verification helps reduce the risk of fake profiles, stolen photos and inaccurate information.
A profile participates in matching only after verification and moderation.
The verification time depends on the number of applications and the quality of the information provided in the questionnaire.
If clarification is required, the user will receive a notification asking them to correct the information or upload new materials.
No. Your phone number and Telegram username are not automatically shown to other users.
This information is used for sign-in, security and operation of the service.
The questionnaire is not an interrogation. It is designed to support more intentional matching.
Baxtlilar considers values, goals, family expectations, lifestyle and other important factors to make recommendations more relevant.
No. Some information may be displayed on the profile, some is used only by the system for matching and safety, and some is available only to moderators for verification.
Sensitive information is not automatically disclosed to other users.
This helps Baxtlilar protect users from unsolicited messages, pressure and intrusive communication.
Chat opens only when both users have expressed interest in each other.
You can submit a report through the user’s profile, the chat or the support section.
Select the reason for the report, describe the situation and submit your request. The Baxtlilar team will review it in accordance with the platform rules.
Yes. You can block a user if you do not want to continue interacting with them.
After being blocked, the user will not be able to message you or continue the conversation.
The option to deactivate a plan or add-on should be available in the account settings.
The conditions for deactivation, refunds and the validity of the paid period must be described in the plan terms.
Quick actions
Resolve your issue faster
Choose the action you need — we will guide you through the next steps.
Contact support
Ask our support team a question — we will respond as quickly as possible.
Report a problem
Tell us about a technical error or another issue on the platform.
Report a user
Report a violation of the rules of conduct or inappropriate content.
Check your profile status
Find out the current status of your questionnaire and profile review.
Go to FAQ
Open the complete knowledge base with answers to frequently asked questions on all topics.
View the rules of conduct
Read the platform rules and principles of respectful communication.
We are here to help
If you could not find the action or answer you need, contact us. Our support team will help you resolve the issue.
Couldn’t find an answer?
We are here to help
If you could not find an answer to your question, contact us. The Baxtlilar team will help you resolve the issue.
Clear and relevant answers
Confidential support
Care for every user
We help find a solution
The average response time is within a few hours.
Other ways to contact us
Your safety is our priority
All requests are handled confidentially. We do not share your information with third parties and comply with the platform rules.